Ask The Experts - How to Keep Tenants Happy, Your Properties Repeatedly Let and Earning A High Yield
April 2025
Ask The Experts - How to Keep Tenants Happy, Your Properties Repeatedly Let and Earning You A Higher Yield
The Rise of The Professional Landlord
Good Landlords often dont get the praise they deserved. the press is often to eager to highlight poor housing conditions and rogue landlords, however very little is said about those landlords who pride themselves in owning high quality properties, keeping good relations and well maintained.
Those landlords oftern go under noticed, but yet they make up the majority of the property sector. Increased regulation, good communication, landlord associations and information available to tenants have all helped increase the amount of good quality housing. These landlord are very aware that happy and content tenants become reliable and loyal encouraging long-term occupancy. Satisfied tenants are more likely to renew their leases, take care of the property, and also recommend your rental to others.
Our Expert Property Mangement Team have given their top tips to keep quality tenants. With over 20 years renting and managing a substantial property portfolio for hundreds of landlords over the years they understand what makes a excellant landlord and tenant relationships, through proactive communication, responsive maintenance, and fair treatment.
Understanding How To Communicate
Assertive and proactive communication - is key , being clear with your tenants what to expect from the beginning will set the tone. This includes a well written inventory and a clear understanding of what mode of communication is best for all, ie Watts App, email or phone, will result in a long-lasting and positive landlord-tenant relationship.Set clear expectations from day one. Clearly communicate your expectations regarding property maintenance, No Subletting, rent payments, and other important matters. This is especially important if your tenants are from overseas and english is not their first language, make it easy on them to communicate in a manner which suits both parties. This helps prevent misunderstandings both in the short and long term and ensures everyone is on the same page.
Maintaining open and proactive communication can be easily achieved in the following ways:
Check in regularly with your tenants. This could be a email or a text every couple of months, especially when there has been a change in weather.
Schedule regular check-ins with your tenants to address any concerns they might have as it shows that you care about their well-being and are committed to maintaining the property.
Respond Promptly To your Tenant Inquiries
Responding to tenant inquiries and requests promptly demonstrates your commitment to your committment to being a good landlord. The satisfaction and ensures you come across as a reliable and professional landlord who wants their tenants to enjoy their home. Whether it’s a maintenance issue or a question about the lease, keep your tenants contented by getting back to them within a reasonable time-frame. The advantage of using a professional property management service means you have peace of mind especially if you are an overseas landlord or being a landlord is not your profession and you have other committments.
Responsive maintenance
Maintaining your property by keeping it in good condition is crucial for keeping your tenants happy, safe and satisfied with their rental.
Here our our Expert Tips for a stress free tenancy and Happy Tenants.
Regular inspections
Conduct regular property inspections to identify and address maintenance issues before they become major problems. This proactive approach helps keep the property in top shape and prevents tenant complaints.
Quick repairs
When tenants report maintenance issues, address them as quickly as possible. Prompt repairs show tenants that you value their comfort and are dedicated to providing a safe living environment.
Peaceful Tenancy
Tenants have made your property their home so giving them a peaceful and comfortable tenancy is important. Making sure they have everything that they have as outlined in their tenancy and a mutual respect of the property will result in a long and fruitful tenancy for both the landlord and the tenant.
Protection against your property being Subletted
If you are renting your property out privately, its important that you are aware of the risks of subletting. As a professional Agent we have seen some horrier stories and advise landlords to instruct a letting agent to market, vet and take the neccesary checks on applicants before they take possession. With the increase in cost of living we have witnessed an increase sub-letting within the private rented sector. Before any tenancy Kerr and Co have a robust system of checking tenants and their references, and will inform the landlord if there is any concerns before the tenancy is signed.
Protecting the Landlord
Subletting can have an adverse affect on a landlords insurance as well as suffering huge financial losses some landlords have faced years not gaining pocession of their properties. Direct Line recently conducted research into subletting and found that nearly half of all tenants who sublet rooms within their rented property did not tell their landlord or checked they are allowed to within their rental contracts.
If you’re not on our Fully Managed service, now is the time
As the lettings industry is faced with a shifting regulatory landscape, choosing a fully managed service with a trusted lettings agent is a wise decision. At Kerr and Co, we rigorously vet prospective tenants to ensure your property is occupied by high-quality individuals, minimising vacancy periods. We also leverage our extensive local market knowledge to we help you achieve optimal rental income while providing a hassle-free property management experience.
Our experiance, professional registration and dedicated staff can give landlords the reassurance they deserve by understanding of complex lettings legislation also ensures your property stays compliant, so you don't need to worry about legal requirements.
For a more information on ther services we provide see our Property Mangement Page or call Andrew Teague our Head of Lettings and Property Mangement for more informaiton. For more support and information call [email protected] or call on 0208 743 1166