Landlords need to ensure they have the right procedures in place to attract good tenants and keep them happy during the duration of their tenancy. Both tenants and landlords want to be listened to and to believe that the person that manages them is professional. They pay rent and expect a service.
Communication is key. Listening to tenants involves managing and reacting to issues during the tenancy therefore having an experienced letting agent is vital. With all tenancy’s issues will happen however tenants need the reassurance and comfort to know that issues are dealt with promptly and landlords want a letting agent who can respond quickly and with expertise and advice to ensure the tenancy is an enjoyable experience.
Impressing new tenants at the start of the tenancy is important, but responding to tenant queries quickly, giving them plenty of notice before entering the property for inspections and viewings and offering flexible leases, goes a long way to keeping them happy. At Kerr and Co we are regulated by the Association Residential Letting Agents, The National Association of Estate Agents, The Property Ombudsman as well Allgents who are the UK's largest customer review website for the property industry
For more information on letting your property please contact Sean or one of his lettings team on 0208 743 4332